Client Interaction Policies

Finances: fees, gift certificates, tips

  • Payment is due in full at the time of service.
  • Cash and credit or debit cards accepted.
  • A $25.00 fee will be charged for any returned checks.

Cancellation and lateness

  • If the client is unable to make the scheduled appointment, provide 24 hours’ notice.
  • Full service is not guaranteed for late arrivals.

Mind-altering substances

  • The session will be terminated if the client is discovered to be under the influence of a mind-altering substance.

Inappropriate client behavior

  • Requests for sexual activity will not be tolerated and will be viewed as solicitation and reported to the proper authorities. The client will not be rescheduled.

Hygiene requirements

  • The client will come to the massage therapy appointment clean. The client will inform the massage therapist of any breaks in the skin and these area will be avoided.

Ambiance: noise, children, food and beverages

  • Noise must be kept at normal talking level.
  • Children under 16 are not permitted in the area.

Communication

  • It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken.
  • The client must also keep the massage therapist informed of any changes in health conditions.

Confidentiality

  • The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

Scope of practice

  • Massage therapist knows local and state regulations.
  • Massage therapist does not diagnose.
  • Massage therapist suggests, but does not prescribe.
  • Massage therapist does not interfere with or contradict a doctor’s recommendation or prescriptions.

Dual Relationships

  • Massage therapist does not enter into any additional relationship with the client.

Gift Certificates

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